Frequently Asked Questions

Yes! We can schedule a house call service to check your computer and if it is not repairable at your location we can collect it for repair at our shop.

In most cases the repair of the laptop will be significantly cheaper than replacing the laptop with a brand new one.
Also usually repaired and upgraded old laptop works even better than new one.

Palm Coast computer and TV repair located at St. Joe Business Center (North side of Palm Coast Parkway – across the the street of ACE Hardware store)

We strive to repair your desktop or laptop as quickly as possible. In most cases, software problems can perform same-day repairs or within 24 hours. Hardware problems that require ordering parts 5-7 business days. However, this will depend on our current workload, as well as the level of work needed to repair your Computer.

This will depend on many different factors, but usually not more than 10 business days.

Laptop motherboards are extremely complex and, in some cases, the best and the most cost-effective solution is to replace them. Normally it takes between 5 to 10 business days to complete.

We do not hold batteries in stock, because long storage kills batteries. We always order new and fresh.
Replacement will take place on the day the battery is delivered to us. Delivery takes 4-7 business days.

Yes, that is not a problem and it’s something we do often. We would still need to collect your laptop and carry our own diagnostics to provide an accurate repair quote. We are unable to provide quotes over the phone or provide ‘false’ information on our estimate report.

For software problems, we can perform same-day repairs or within 24 hours

Most of our clients don’t know what is wrong with their computers, for sure we can help.
It’s not really possible to tell you what the problem is over the phone without carrying out our own physical diagnosis.

The payment is always made after the job has been completed unless we are ordering parts on your behalf, in which case we would ask you to make a deposit at the amount of the costs of the parts.

From time to time we might ask you to present us photos of your computer problem. It helps us better diagnose a problem and provide you with a more accurate quote for the repair.

This will depend on the problem you are experiencing. If you have a hardware problem we can do repairs without it, if you have a software problem of course we need it.

The only time we would access any documents or photos held on your laptop is if required to do so at your request.
We only access files that are required to carry out a successful repair and those files are OS system files.

If we can’t repair your laptop or desktop, then you will have nothing to pay.
If the client chooses not to go ahead with the repair due to the cost of the replacement parts, we do charge a diagnostic fee.

We offer our clients a ninety days parts and labor warranty on all the parts we supply and install.

We provide a 5-day user test period for all software related repairs. Which means that if the ‘same’ problem occurs again within the 5 days,
we will be happy to help. If problem arises based on customer activities (infection, system file damage or corruption) 5 days warranty not applied.

You do not have to book your visit , just stop by during the business hours.

Yes. We can repair any Apple computers: iMac, Mac mini, MacBook, MacBook Pro and MacBook Air.

We have a special data recovery service and can retrieve lost or corrupted data from almost any type of storage.

Yes, we can help with OS and software installation and updates, internet connection and virus and malware protection. In addition, we can transfer all data from your old to new computer.

It depends on the problem, not all of them can be resolved at customer location, sometimes we will need to take your computer away for repair.

It depends on the problem, not all of them can be resolved at customer location, sometimes we will need to take your computer away for repair.

Yes, we can configure them all to connect to your network router and provide any help you may with resetting and data recovery.

We can usually help with software related printer’s issues. However, we don’t repair printer hardware faults.

No! Unlike other computer companies, our repairs have a fixed price and you will know it before we start.

Usually we can finish all repairs within 24/48 hours (where parts are not needed).You are not gonna be without a computer for a long time.

Yes, we do! Network installation and setup, computer hardware and software repair.

This really depends on the type of computer issue. Usually, we will take the computer away if we forecast the repair will take several hours

We take care about customer’s data extremely seriously and will make sure that a backup is made before we commence
any type of work that may pose a threat to your data.

Yes! Sorry, but this is usually only carried out with customers we visited before and have a trusting relationship with.

Your internet connection can stop working for many different reasons. It doesn’t matter why it is not working – we can help.

Yes, for sure. We can do this by completely cleaning up and optimizing your OS and replacing your old HDD to SSD.

We are a registered partner of Malwarebytes company and can offer our customers the highest level of security and protection.

We accept bank checks, major credit/debit cards through PayPal and cash.

We repair all brands of personal computers and laptops including; Apple Mac, Standard Computers with Microsoft Windows, Gaming Computers, All in One computers,
ChromeBook and Microsoft Surface laptops and desktops.

Yes, repair major brand tablets and iPad but do not repair mobile phones.

Most of our basic services cost as little as $50. We will let you know in advance if the price is higher.

Yes, we are Certified, please check the About page to see our certifications and degrees.

Yes, charge depends on customer location and requested service.

We do not allow customers to wait while a repair is being carried out, this is due to safety and more importantly, repairs can take a few hours to complete and we are not specifically working on one repair during this period.

We have a diagnostic service charge since sometimes it takes up to 2-3 hours to diagnose a repair after which the customer may decide not to proceed, this charge covers that time.

Bring your device, pay a diagnostic deposit fee, wait for an estimate, make a decision about repair, wait for repair or if you decide not fix it pick it up or let us know and we will recycle it.

Usually we do allow friends or family to collect a computer on your behalf if you are unable to make it, however, they must have one form of photo identification, the repair receipt and pay all outstanding repair costs, before we will release the computer.

We do not use any external services. All repairs are done by Palm Coast Computer and TV Repair at the repair store location.

Payments are made in-store personally, we do not accept over the phone payments.

We can repair most computers & devices of any age, but sometimes this is not the case if we cannot obtain replacement parts or supported software.

If your computer or device is very old, then it may not be worth fixing but we can check it for free before you will buy a new one.

Yes, you will know all costs – dollar to dollar, before we do anything. There are no surprises and no hidden charges.

Yes, we have a special recycling service. Please read about terms and conditions in footer of this website.

No, we do not sell parts. If you are looking for something specific we can order it for you.